We pride ourselves on our comprehensive support and payment policies, which have been designed to ensure that our clients receive the highest level of service possible. As a valued client, you can expect to benefit from a recurring payment plan for our integration modules, with a minimum commitment of six months. Additionally, during this support period, you will have access to our priority support team, dedicated technical support staff, and upgraded module packages to help you achieve optimal results. With our commitment to excellence, you can rest assured that you will receive the best possible experience with our integration solutions. Our integration services come with a strict no-refund policy, so we strongly recommend that you carefully review the demo and the product page for details before making a purchase. Additionally, if you have any further queries, our online business associates would be more than happy to assist you. We are committed to delivering the features mentioned in our user manuals and the demo, and in the unlikely event that we are unable to do so, we will provide a refund. Since marketplaces frequently update their APIs and Magento releases upgrades every quarter, our integration service must always stay up-to-date. Our dedicated team of developers works tirelessly to ensure that our integration stays current and compatible with all systems. Being an official Magento partner we can provide you with numerous benefits, including faster problem resolution since we have direct connections with marketplace officials. We offer support for customizations done as per your requirements, which is valid until the User Acceptance Testing (UAT) phase. After the UAT phase, in order to continue receiving support, you can always purchase a block of hours from our developers to fulfill your requirements. Magento is a highly customizable platform, which means that your e-commerce store can be tailored to your specific needs. At our company, we strive to meet all of our customers' needs by offering customization services. If you require any customizations for your store, please don't hesitate to discuss them with our business associates, who would be more than happy to provide you with more details. If your support/ Subscription period has expired, you won't be able to receive the upgraded packages, which means that renewing your support/ Subscription period would be necessary if you need access to the updated Integration modules. In order to debug the issue, we'll require access to details like FTP credentials, Magento 2 admin login information (user ID and password), and database details, etc., if the module fails to function on the customer's site. To determine whether an issue is caused by our module or a third-party theme/extension, we will first disable our base extension, along with any dependent extensions and additional custom development. Then, we can check if the issue still persists. If it does, then we can conclude that the issue is not due to our extension, and hence, we are not responsible for the resolution of the issue caused by third-party extensions.Policies